CUSTOMER PRIVACY POLICY

Effective Date: May 07, 2025

Introduction

Island Networks Limited ("Island Networks Limited", "we", "us", or "our") is committed to protecting your privacy and ensuring the confidentiality of your personal information.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with the Jamaica Data Protection Act, 2020.

It applies when we provide you with our products, services, networks, and platforms, including our internet, mobile and voice services, business-to-business services, and mobile apps (AnyWhere Connect).

Please note: Some parts of this Policy may not apply to you depending on which services you use.

1. Information We Collect

We collect personal data necessary for providing our telecommunications, voice, and cybersecurity services, including:

• Personal Identification Information: Full name, contact details (email, phone number, physical address), billing information.
• Service Usage Data: Call records (numbers, time, duration, type of call), internet/data usage, device details (model, OS, MAC address), IP address, location data.
• Customer Support Interactions: Records of communication with support, feedback, and complaints.
• Automated Data: Cookies and other tracking technologies to improve your browsing experience.

2. How We Use Your Information

We use your personal data for:

• Service Provision: To deliver and manage services, process payments, and billing.
• Customer Support: To respond to inquiries and improve service.
• Legal Compliance: To meet legal and regulatory obligations.
• Marketing: To send promotional materials, where you have given consent.

3. Legal Basis for Processing

We process your personal data based on:

• Consent: Where you have provided explicit permission.
• Contractual Necessity: To fulfill service agreements.
• Legal Obligation: To meet legal requirements.
• Legitimate Interests: For security, fraud prevention, and service improvement.

4. Sharing Your Information

We may share your data with:

• Service Providers: Such as payment processors and IT vendors.
• Legal Authorities: When legally required.

We do not sell your personal data to third parties.

5. Data Retention

We keep your data only as long as needed for the purposes in this Policy and to meet legal or regulatory obligations. After this, we delete or anonymize it securely.

6. Your Rights Under the Jamaica Data Protection Act

You have the right to:

• Access: Request access to your personal data. You must send a written request with your full name, address/email, and proof of identity.
• Rectification: Correct, update, or delete inaccurate, incomplete, or outdated information.
• Erasure ("Right to be Forgotten"): Request deletion of your data in certain cases.
• Restriction: Limit how your data is processed, without deleting it.
• Objection: Ask us to stop processing your data if certain conditions are met.
• Data Portability: Move your data securely to another provider.

Requests must come from an email address on file for verification.

7. Data Security

We use robust security measures including encryption, firewall protection, access controls, and ongoing audits to keep your data safe.

8. Cross-Border Data Transfers

Currently, we do not transfer your personal data outside Jamaica.

9. Changes to This Policy

We may update this Policy from time to time. Updates will be published on our website and are effective from the date posted. Please review periodically.

10. Contact Us

If you have questions or concerns, contact us at:
Island Networks Limited
24 Parkington Plaza, Kingston
📧 support@islandnetjm.com
📞 (876) 606 0000