Posted 1 year ago

Reporting directly to the Customer Service Supervisor, with a dotted line relationship with the Chief Operations Officer, the Customer Service Representative will be required to perform the following responsibilities:

  • Manage and prioritize all inbound and outbound calls in accordance with customer service best practices and internal regulations.
  • Respond to all inquiries from customers via emails, online chat platform, phone etc in a timely manner, and ensure that matters requiring review are promptly escalated in accordance with internal policies and directives.
  • Ensure that customer queries are promptly and competently tended to for quick evaluation and response.
  • Log each customer complaint and initiate troubleshooting procedures in accordance with internal policies and directives.
  • Collaborate with internal teams to identify best solutions to customer queries.

Essential Qualification and Experience

  • At least five (5) CSEC/CAPE passes which must include English and a numerical subject.
  • Demonstrated competence in troubleshooting in a Customer Service environment
  • At least three (3) years of hands-on experience in a customer service environment.
  • Good written and oral communications skills.

Candidates who possess the following will be at a distinct advantage

  • Ability to communicate technical language to unexposed attention.
  • Demonstrated ability to multitask and type at least 38-42 words per minute.
  • Demonstrated attention to detail.

Special conditions associated with the role

  • Must be flexible as it relates to time/schedule.

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